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How to Survive the DPS (Department of Public Safety)

DPS Plano

At the top of anyone’s worst-things-to-do list is one of the most dreaded chores like going to the DPS to renew your license, take a drivers test, or having to change names on the legal documentation.

I say “dreaded” because if you’ve lived in Texas or Plano long enough you’ve heard horror stories of hours and hours of waiting time and other issues when you plan to visit your DPS nearby.

Luckily, Plano Moms know some tricks to help you to create a better experience with new ideas and recommendations.

How do you get a Drivers’ Permit and License for a Teen?

This can be difficult to navigate, especially as the process and rules differ in Texas compared to other States.

Here is our fantastic guide and tips on how to Survive the DPS in Plano, Texas.

The DPS (Department of Public Safety) is located in a few places across the metroplex.

You will find a few locations that might be closer to you and limit the time you spend going to and from your local DPS. The people are pleasant enough but the bureaucracy is painful, as we all know.

Try visiting the three locations listed below and research a bit online prior to calling.

The good news is that you can renew do a lot of these online in today’s connected world.

Thankfully, by checking the DPS website, you will be able to review specifics to see if you qualify for online renewal and changes.

A new change is available which allows assures that you can create an appointment or make an appointment to ‘check in’ online. Honestly, this benefit alone will save you hours and avoid a lot of frustration!

How to survive the dmv

Make an On-Line Appointment

  • Renew/Replace your DL
  • Get a First-Time Texas DL/ID/Permit
  • Change Address or Name
  • Take a Written Test or Add Endorsement

I can speak from personal experience about the DPS subject matter in Plano because recently I had to renew my driver’s license. I knew it was time because I received a renewal reminder in the mail.

Had it not been for the notification, I may have forgotten altogether. Without knowing I needed a new appointment, 6 years ago I renewed mine online so now I had to physically go to the driver license office this time around. Poor me! I was dreading this all summer long!

I got up early one morning and went to this website, clicked to renew my driver’s license, chose the Plano location and was able to check in online.

You should do this at 7am – some of our local Moms suggest even earlier to get in line! 8.30 might be too late to get an appointment to get a new or renew an existing driver license or identification.

I received a phone text with an appointment date to arrive which saved a vast amount of precious little time that I have due to family obligations.

Upon arrival, the line was literally around the corner of the building stretching for about one block and seemingly with hundreds of people. It looked like people had been waiting for hours (and come to find out they actually had) They started calling out appointment times and once they called mine I was able to get in, sign in and get a number.

Next, the waiting started. I had to wait about 50 minutes until my number was called. This was agony.

It was hot, people were frustrated, and it felt like forever!

Just be prepared that even when you have an appointment you will have to wait

Here are my tips in order to save you time, ensure the DPS experience in Plano better, and at least, try to make it as enjoyable as is humanly possible:

  1. If you can renew or make changes online then do this first! That’s the best possible outcome, by far and away!
  2. If you have to go in person definitely make an appointment, in advance. I recommend trying to arrange everything online first and make your appointment before 10 am (this will get you in earlier on the day of the appointment so the DPS won’t be as backed up as it would be normally!)
  3. Bring reading material, your mobile device, or try to get something to do when you wait like a crossword puzzle!
  4. Without a doubt, do NOT bring your children with you (if you don’t have to!)
  5. Try to make a visit to the DPS in the middle of the work week, such as Tuesdays through Thursdays, and not in the summertime (if you don’t have to!)
  6. Be sure to bring any existing licenses and identification cards wit you.

We also recommend the following:

The best way to save time at the DPS is to avoid going there at all! The DPS offers two dozen online services and you can access most of them from one place.

Here are just a few of the things you can do online:

  • Address Change. They will mail you a new driver’s license and set new vehicle registration cards.
  • Register a Vehicle Purchased from a Texas Dealer. You can transfer existing license plates or they will mail new plates. Most cars, trucks, and motorcycles are eligible.
  • Vehicle Registration Renewal. They will mail the registration and decal.
  • Personalized License Plate Order. Build a preview of your plate, check the number and order it all at once!
  • Duplicate Registration. This is even easier. Print it right from your computer.
  • Duplicate Driver’s License, ID Card or Instruction Permit. They will mail the license to you unless you need to go in person.
  • Driver History Printout. Print a full report from your computer.
  • Insurance Verification. If you get a verification request, respond online or call. Don’t take payment receipts to a DPS office. Insurance must be verified electronically by the carrier. There is no reason to go to an office for insurance problems unless they ask you to.

DPS in Plano, Texas

While there are a few driver license office locations nearby, the biggest being DPS Garland, the closest Texas DPS near by is:

Location: 2109 W. Parker Rd, Suite 224, Plano, TX 75023

Phone: 972- 867-4221


Hours: Monday to Friday: 8am – 5pm


Monday 17th of October 2022

Well, what is a person to do when your appt. cannot be scheduled until after your dl has expired by a month. Plus they want a $9.00 registration fee for renewal.


Wednesday 3rd of August 2022

It's DPS, not DMV.

John H

Sunday 24th of July 2022

It's the Department of Public Safety, not the DMV where you get a license. The DMV handles titles and registration records, but the county tax assessor is the only place to interact with the DMV, unless you renew your registration online. DPS handles license renewal and new licenses. It's all a muddled mess.


Wednesday 28th of March 2018

Hi Shannon, thanks for the tips on how to survive the DMV.

You don't want anyone missing this!

Be sure to tell your friends and family about this.