Natural Beginnings was the first private practice Lactation group in the Dallas Area offering the services of 4 IBCLC’s
During a very vulnerable, anxious time Cleo showed no kindness or bedside manner. She did not introduce herself or give an overview of what she would be doing during our appointment. She did not communicate to my husband not to change my son’s diaper after she weighed my son and then became frustrated with my husband once she learned he had changed the diaper after the weigh-in. How were we supposed to know?! She gave us no indication of what she was doing and why. She grabbed my breast without asking permission. An appointment with a lacatation consultant doesn’t automatically give you the right to grab me; please ask permission first or give a lady some heads up as to what you’re going to do and why. Cleo was very disparaging about my son’s circumstances and literally told me before she left “good luck, you’re going to need it”. As a medical professional, its just as important to provide your patients with compassion as it is to provide them with your medical expertise. A mother reaching out for help from a consultant, is a mother coming from a place of need. Be gentle with us.
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